Sorter Sisters ("we", "our", "us") are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you consent to the practices described in this policy.

**1. Information We Collect**

We collect and process the following types of personal data:

- **Personal Details**: This includes your name, contact details (email address, phone number), and home address, which you provide when making an enquiry or signing up for marketing.

- **Communication Information**: We may collect details of any communications you have with us, including via email, phone calls, or social media.

- **Marketing Preferences**: If you sign up for marketing updates, we may record your preferences, such as whether you wish to receive emails or promotional content.

**2. How We Collect Your Information**

- **Enquiry Form**: When you submit an enquiry for our home organising services, we collect personal information via our enquiry form.

- **Marketing Sign-up**: When you sign up for marketing updates, we collect personal information such as your name and email address to send you promotional material about our services.  

We only collect data that is necessary for the purposes specified in this policy.

**3. How We Use Your Information**

We use your personal data for the following purposes:

- **To Provide Our Services**: To communicate with you regarding your home organising enquiry and provide services as requested.

- **Marketing**: To send you newsletters, offers, or updates related to our services, if you have opted in to receive marketing communications. You can opt out at any time by unsubscribing from the emails.

- **Customer Support**: To address any queries or concerns you may have regarding our services.

**4. Legal Basis for Processing Your Information**

We process your data based on the following legal grounds:

- **Consent**: When you provide us with your information for the purpose of receiving marketing communications.

- **Contractual Necessity**: When processing your information is necessary to provide our services, such as responding to an enquiry or organising home detox and organising sessions.

- **Legitimate Interests**: We may process your data when it is in our legitimate interest to improve our services and customer experience, provided this does not override your rights and freedoms.

**5. Sharing Your Information**

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with third-party service providers (such as email marketing platforms) that help us operate our business or provide services to you, always in compliance with UK GDPR.

**6. How We Protect Your Information**

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. We implement security measures, including encryption and secure servers, to protect your data.

**7. Your Rights**

Under UK GDPR, you have the following rights regarding your personal data:

- **Access**: You have the right to request a copy of the personal data we hold about you.

- **Correction**: You can ask us to correct any inaccurate or incomplete information.

- **Erasure**: You can request that we erase your personal data under certain circumstances.

- **Objection**: You can object to the processing of your data for direct marketing purposes at any time.

- **Restriction**: You can request the restriction of processing under certain conditions.

- **Data Portability**: You have the right to request that we transfer your data to another service provider.

To exercise any of these rights, please contact us at info@sortersisters.com.

**8. Data Retention**

We will only retain your personal data for as long as necessary for the purposes for which it was collected or as required by law. After that period, your information will be securely deleted.

**9. Cookies**

Our website may use cookies to improve user experience. Cookies are small files stored on your device that allow us to track your activity on our site. You can control or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.

**10. Changes to This Privacy Policy**

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and where necessary, we will notify you of significant changes.

**11. Contact Us**

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@sortersisters.com